KALİTE, ÇEVRE VE GIDA GÜVENLİĞİ POLİTİKASI
Wasa Hotel, sürekli verdiği hizmet içi eğitimleriyle ve otelciliğe kattığı farklı bakış açısıyla bölgesinde ilk tercih edilen otellerden biri olmayı kendine amaç edinmiştir.
Amacımıza ulaşırken çevresel hususların dikkate alınması, çevre üzerindeki olumsuz etkilerin azaltılması, kaynakları özenli kullanarak çevre bilincinin sağlanması birinci önceliğimizdir.
Bu amaçlar doğrultusunda üst yönetimin liderliği ve sorumluluğunda, tüm çalışanlarımızın gönüllü katılımıyla, süreç ve sistemlerimizi çağın gerekliliklerine göre sürekli iyileştirerek oluşturduğumuz misafir odaklı hizmet anlayışımız bir felsefe olarak yerleşmiştir.
Bunun sonucunda tüm faaliyetlerimizde aşağıdaki ilkeleri esas aldık;
v Tüm yönetici ve çalışanlarımızla birlikte kaliteden sorumlu olmak
v Yasalara ve düzenleyici gerekliliklere uygun çalışmak
v Güvenli gıda üretimini gerçekleştirmek için belirlediğimiz kontrol noktalarımızı sürekli izlemek
v Çalışanlarımızın desteğine ve üretkenliğine güvenmek
v Verilen hizmetin her kademesinde çağdaş kalite değerlerine ve müşteri memnuniyetine erişmeyi sağlamak
v Yapılan tüm işlerde “sürekli iyileştirme” ilkesine göre hareket etmek
v Eğitim ile becerilerimizi ve kalite bilincimizi arttırmak
v Çalışanlarımızın mutluluğunu gözeterek aile bilincini arttırmak
v Çevreye yönelik aktiviteler düzenlemek, aktivitelere katılım sağlamak, yaptığımız çalışmalara misafirlerimizi de davet etmek
v Ürün kalitemizin sürekliliğini sağlayabilmek için tedarikçilerimizin performansını değerlendirip ve onlarla iletişim halinde olmak
v Sürdürülebilir Turizm için topluma ve çevreye saygı göstermek, destek vermek.
Genel Müdür
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QUALITY, ENVIRONMENTAL AND FOOD SAFETY POLICY
Wasa Hotel aims to be one of the first preferred hotels in its region with its continuous in-service trainings and the different perspective it adds to hotel management.
It is our first priority to consider environmental issues while reaching our goal, to reduce the negative effects on the environment, and to raise environmental awareness by using resources carefully.
In line with these purposes, our guest-oriented service approach, which we have created by constantly improving our processes and systems according to the requirements of the age, with the voluntary participation of all our employees, under the leadership and responsibility of the senior management, has become a philosophy.
As a result, we have taken the following principles as a basis in all our activities;
· To be responsible for quality together with all our managers and employees.
· Working in compliance with laws and regulatory requirements
· Continuously monitoring our control points that we have determined in order to realize safe food production.
· Relying on the support and productivity of our employees
· To ensure access to contemporary quality values and customer satisfaction at every level of the service provided.
· To act according to the principle of "continuous improvement" in all Works
· Increasing our skills and quality awareness through education
· To increase family awareness by considering the happiness of our employees
· Organizing environmental activities, participating in activities, inviting our guests to our activities
· Evaluating the performance of our suppliers and communicating with them in order to ensure the continuity of our product quality.
· Respecting and supporting society and the environment for Sustainable Tourism
General manager
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CHILD RIGHTS POLICY
As the Wasa Hotel family, with the awareness and responsibility of being a well-established organization in tourism, to accept all our customers, including children, as guests, to adopt the principle of providing services by blending national and international values, fully fulfilling the requirements of human rights and children's rights,
To act in accordance with the fact that the benefit of children is more important and prioritized than any other benefit, and to carry out continuous improvement studies in order to ensure the continuity of the system,
To accept that all children are entitled individuals,
- The right to life and development
- The rights to protection
- Participation rights
- The right to prevent discrimination
To act together with all stakeholder institutions and organizations, as well as non-governmental organizations and local governments, at the point of implementation of this policy, so that it is adopted and lived in all areas of life,
For this reason, giving importance to education and continuous development in order to ensure that all our personnel are informed about children's rights,
We undertake to take the necessary legal and administrative measures, to improve all necessary conditions and to ensure that children participate more effectively and happily in life within the framework of the Social State understanding included in the UN Convention on the Rights of the Child and our Constitution.
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HUMAN RIGHTS AND EMPLOYEE RIGHTS POLICY
Wasa Hotel , which has a respected and reliable position with its activities and performance, aims to create a business environment that respects human rights within the framework of sustainable tourism understanding and to increase the consciousness and awareness of its employees, customers and stakeholders by spreading this understanding.
Wasa Hotel makes its best efforts to fulfill the requirements of the United Nations Universal Declaration of Human Rights, to which Turkey is a party, as well as the basic principles of the International Labor Organization and international conventions to which our country is a party, as well as the Labor Law.
Wasa Hotel staff treat each other and their guests with respect to human rights and in accordance with the ethical principles of Wasa Hotel, such as language, religion, race, gender, philosophical belief, sect, etc. It is obliged to carry out these relations within the framework of the principles of honesty, trust, impartiality and transparency without making any discrimination based on reasons, and to maintain the said relations in a way that does not disturb the working environment and away from the behaviors that will be perceived as ill-treatment.
Wasa Hotel managers are obliged to take the necessary measures to prevent all kinds of ill-treatment, discrimination or harassment and to notify the Human Resources department when suspected. Such complaints are not used against the complainant and the situation is seriously examined and concluded. Our management, discrimination, harassment, etc. If it detects the existence of ill-treatment, it is responsible for applying the necessary administrative sanctions against the responsible persons.
Wasa Hotel avoids all kinds of practices that may lead to unfair competition in personnel employment. In accordance with the Labor Law and the provisions of the relevant legislation, there is a contract and freedom of movement in personnel employment, but care is taken to ensure that personnel recruitment is in line with operational needs.
In accordance with the Human Rights Policy, Wasa Hotel does not finance the activities and/or projects of persons and organizations that are understood to employ child labor and engage in acts contrary to Human Rights, which are prohibited and restricted by national legislation and international conventions to which Turkey is a party.
Wasa Hotel personnel work in accordance with the provisions of private law and are employed in accordance with the provisions of the Labor Law No. 4857. Our company respects the constitutional right of unionization and collective bargaining. In addition to taking the necessary measures within the framework of legal regulations on Occupational Health and Safety, it is ensured that the personnel receive training every year.
The wishes and complaints of the employees of our hotel about working conditions, personal rights, duties and responsibilities are conveyed to the employer and followed up through the Human Resources department. Club Wasa Holiday Village does not discriminate between the candidates, except for the competency criteria, both in the provision of services and in the appointment and promotion processes of the personnel.
Wasa Hotel is against forced and compulsory labor and expects this approach from its customers within the framework of its declarations and various policies on human rights.
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İNSAN HAKLARI VE ÇALIŞAN HAKLARI POLİTİKASI
Faaliyetleri ve performansı ile sayıgın ve güvenilir bir konuma sahip olan Club Wasa Holiday Village, sürdürülebilir turizm anlayışı çerçevesinde, insan haklarına saygılı bir iş ortamı yaratmayı ve bu anlayışı yayarak çalışan person
